Legal — Policies & Consumer Rights (Australia)

Calmwaveau is committed to clear terms, compliance with Australian Consumer Law (ACL), and responsible handling of personal data under AUS privacy principles.

If you need a copy of these policies in accessible format or wish to make a privacy request, use the form in the Contact & Privacy Requests section below.

Privacy PolicyPrivacy & Requests
Assorted handcrafted rings

Terms of Sale & Service

Our terms outline order acceptance, pricing, production timelines and intellectual property rights. We aim for transparent timelines for custom pieces and clear estimates for repairs.

Orders confirmed upon payment schedule agreement. Custom designs begin after deposit and approved sketches.

Production times depend on material and stone availability. Minor design changes may affect cost and timelines; major changes may require a new agreement.

Our liability is limited to repair, replacement or refund as defined by Australian law and these terms. We are not liable for jewellery lost after sale.
Design sketches and materials

Privacy & Data Handling (AUS)

We collect only necessary personal information for orders, repairs and marketing (when consented). We process requests for access, correction and deletion in accordance with the Privacy Act and APPs in Australia.

  • Lawful collection and limited retention.
  • Secure storage and access controls.
  • Third-party processors used only under contract.

Read the full details on our Privacy Policy.

Studio privacy and records

Returns, Repairs & Consumer Guarantees

Under Australian Consumer Law (ACL), our goods come with guarantees that cannot be excluded. For major failures you are entitled to a refund, replacement or compensation for a reduction in value.

IssueRemedyTypical Timeframe
Manufacturing defectRepair or replace at *** charge2–6 weeks
Stone loss due to setting failureRepair and reset1–4 weeks
Change of mindSubject to return policy, not covered by ACLContact us to discuss
For repairs, please retain proof of purchase and contact our studio to arrange inspection. Shipping costs may apply where returns are not due to our fault.

Complaints & Dispute Resolution

We aim to resolve issues quickly and fairly. Steps:

  1. Contact us with order details and photographs.
  2. We assess and propose a remedy within 5 business days.
  3. If unresolved, escalate to an independent mediator or the Australian Competition and Consumer Commission (ACCC) or your local consumer protection agency.
Submit a request
Customer service and returns

Privacy Request & Legal Enquiry Form

Use this form to request access, correction, or raise privacy or legal enquiries under Australian law. We respond within 30 days wherever possible.

By submitting you consent to Calmwaveau processing your request to reply and fulfil legal obligations. Privacy inquiries handled per Australian Privacy Principles.

Data Protection Officer

Studio officer

Ella Martin — Legal & Privacy

Responsible for privacy requests and legal enquiries under Australian law.

Studio:
58 Bridge Road, Richmond VIC 3121

Calmwaveau@outlook.com

Quick links

Intellectual Property & Copyright

All designs, images and content on calmwaveau.pro are the intellectual property of Calmwaveau unless otherwise stated. Reproduction without permission is prohibited. For licensing enquiries contact us.

Contact for licensingExplore designs