Privacy Policy

Effective date: 01 July 2026

This Privacy Policy explains how Calmwaveau collects, uses, discloses, and safeguards personal information in connection with our jewelry design and related services in Australia. We handle information in alignment with applicable Australian privacy principles and with respect for client expectations. By interacting with our website, booking consultations, or purchasing products, you acknowledge that you have read this Policy.

Information we collect may include contact details such as name, email address, phone, and postal address; project details such as ring sizes, aesthetic preferences, gemstone and metal choices; and transactional data such as order history, payment confirmations, and delivery details. If you provide materials for redesign (for example, heirloom stones), we may record relevant provenance information you choose to share. When you browse our site, we may collect device and usage data including pages visited, session duration, and interactions for analytics and performance improvement.

We use personal information to provide and refine services, respond to enquiries, prepare quotes, fulfill orders, arrange deliveries, support aftercare, and manage our studio operations. Analytics data helps us understand interest in materials, formats, and content so we can improve clarity and usability. Marketing communications are sent with appropriate consent and include straightforward options to opt out at any time.

We may disclose information to trusted service providers who support operations such as secure payment processing, delivery, workshop logistics, IT hosting, and analytics. Where third parties assist us, they are engaged under appropriate arrangements and are expected to protect information consistently with this Policy. If required by law or a valid legal process, we may disclose limited information to comply with that obligation.

Data security measures include role-based access, credential management, network protections, and reasonable safeguards against unauthorised alteration, disclosure, or loss. While safeguards reduce risk, online transmission carries inherent vulnerabilities; therefore, we recommend using unique passwords and keeping your device software current.

Retention is guided by our operational and legal requirements. We retain records necessary for tax, warranty, and product support timeframes, after which information is securely destroyed or de-identified where practical. Client requests for updates or corrections are welcomed, and we aim to maintain accurate, relevant, and up-to-date records.

Your choices include opting out of marketing, adjusting browser settings related to cookies, and contacting us to access or correct personal information. Some site features may be affected by reduced analytics or disabled browser storage, but essential browsing and reading content remain available.

International transfers are limited. Where a service provider operates outside Australia, we consider data protection standards and use appropriate protections. We seek to limit cross-border movement of personal data to only what is necessary for the specific service requested.

Our website may include internal links to pages such as About, Legal, or studio resources. These are provided for clarity about our services, materials, and care guidance. We do not list external sales platforms on this site, and we keep our communications channel simple: direct contact and in-studio discussion.

If you are contacting us on behalf of another person, please share this Policy with them. When you provide information about a gift recipient or project collaborator, ensure you have permission to do so. We encourage clear communication between all parties involved in a custom project.

Contact us regarding this Policy or your information: Calmwaveau, 58 Bridge Road, Richmond VIC 3121, Australia; phone +61472839461; email Calmwaveau@outlook.com. For further details about terms and studio practices, you may also review our internal Legal page. We may update this Policy to reflect process or regulatory changes; the latest version appears on this page with the effective date above.